Introduction

The TranslationOS connector for Salesforce Knowledge makes it easy to entrust Translated with the professional translation of your articles, saving you the hassle of manually importing and exporting content or switching between tools.

This connector is event-based, meaning it is triggered by specific actions. To learn which actions trigger the connector, see the section Using the connector.

Support

For general questions about functionality, our dedicated support team can be reached at [email protected].

If you need technical information or you’re ready to integrate your Salesforce instance with TranslationOS, feel free to reach out to us at [email protected] for assistance with onboarding.

Setting up the connector

The connector setup consists of 6 steps that are typically completed in 30 minutes:

1. Installing the connector package
2. Creating and configuring a connected app for authentication
3. Configuring the custom metadata
4. Configuring the translatable content and target languages
5. Configuring the integration user and granting permissions
6. Enabling the connector UI

The following sections detail the necessary actions for each step. You will need support from your Salesforce system admin, or any competent admin user.

Installing the connector package

1. Visit the package installation URL. The connector is not available on AppExchange; it is generated from the build in our organisation’s package manager.
2. Log in using credentials associated with the organisation for which you want to install the connector.
3. Select Install for All Users and click the Install button.

Creating and configuring a connected app for authentication